Privacy policy

The protection of personal data and privacy is a constant concern for S.C. SOFTRONIC S.R.L., hereinafter referred to as “We.” From the very beginning, data protection and information security have been part of our internal company policy.

As a result, we are committed to collecting and processing the data you provide to us in compliance with the applicable legislation in our country, including Regulation (EU) 2016/679 on the protection of natural persons regarding the processing of personal data and the free movement of such data (“GDPR”).

Thus, considering the regulations and provisions that came into effect on May 25, 2018, we define personal data as any information that leads to the identification of a natural person. Consequently, we consider an identifiable person to be someone who can be identified directly or indirectly by reference to an identification number or to one or more factors specific to their physical, psychological, mental, economic, cultural, or social identity.

This privacy policy refers to the personal data of partners, clients, and other individuals who visit our website www.softronic.ro or contact us.

Through this policy, we inform you about the purpose for which data is collected, the legal basis for processing the data, the types and categories of data collected, the duration of processing, user rights, and the persons to whom we disclose personal data.

Purpose and legal basis for processing personal data: To allow you to interact with the content on our website as an individual, you may be subject to data processing activities. Thus, our users may have the following roles:

Clients

1.1 Sales process

To provide you with the requested products and services, we need your personal data. These are also used when issuing warranty certificates, ensuring you a fair and efficient shopping experience. In this case, we rely on the sales process or the contract drawn up as the legal basis for processing the data you provide.

1.2 Efficient communication

We use your data to communicate easily and effectively regarding the orders you intend to place. The legal basis we use is the contract or the online or offline sales process.

1.3 Compliance with legal obligations

We inform you that we may use and process your data to provide the products or services you have requested, always considering legal obligations. The legal obligation is the basis on which we rely.

1.4 Newsletter campaigns

We may use the personal data you provide to send our offers or other information related to our activity through newsletter campaigns that we conduct online. However, we mention that we carry out this activity only if you have subscribed to our service. Thus, we have your explicit consent. Also, we mention that you can withdraw your consent at any time, i.e., unsubscribe from the newsletter service offered, by simply sending an email to support@softronic.ro.

The categories of data we collect as a client are as follows: name, surname, address, phone number, email, and others you provide directly.

Representative, contact person, employee, or collaborator of the client or potential client

1.1 Sales process

We use the personal data you provide to fulfill product or service orders that you have freely and expressly requested. We also use your personal data to manage the relationship with the clients you have chosen to represent. The legitimate interest in providing our services is the legal basis we rely on in this case.

1.2 Efficient communication

We use personal data to communicate easily about the requests you have sent us or to provide you with any other relevant information regarding the business environment.

1.3 Compliance with legal obligations

We inform you that we may use and process your data to provide the products or services you have requested, always considering legal obligations. The legal obligation is the basis on which we rely.

1.4 Newsletter campaigns

The categories of data we collect are as follows: name, surname, address, phone number, email, and others you provide directly.

Business partner or representative of a business partner

1.1 Fulfilling contractual relationships

To maintain the contractual relationship, we use the personal data you provide. Thus, the legal basis on which we act is the contract you have mutually signed.

1.2 Efficient communication

We use the personal data you provide to communicate regarding any relevant business matters. The legal basis on which we act is the contract concluded with you.

1.3 Compliance with legal obligations

We inform you that we may use and process your data to provide the products or services you have requested, always considering legal obligations. The legal obligation is the basis on which we rely.

The categories of data we collect are as follows: name, surname, address, phone number, email, and others you provide directly.

Job applicant

We inform you that we use the personal data you provide by submitting your CV online or offline to evaluate your qualifications and decide if you are suitable for a position within our company. The processing of the personal data provided will take place if you are selected for the job we offer, for drafting the employment contract and fulfilling legal requirements.

The categories of data processed are name, email address, phone number, and other personal data included in the CV.

Visitor at our company headquarters

We use your personal data to ensure the security of our premises, assets, and personnel. In this case, the legal basis on which we act is legitimate interest.

The categories of data processed are name, images captured by surveillance cameras, and other personal data you provide directly.

Website user

We use the personal data we collect to improve the online experience of browsing our website. We also monitor traffic to generate statistical reports and understand what type of online content you prefer or find useful. For this activity, we rely on legitimate interest, which contributes to the proper functioning of the website.

Disclosure of personal data

We commit not to disclose your personal data to third parties. However, we mention that exceptions may occur. In certain situations, personal data must be disclosed to partners or associates. For example, when you place an online order, we must hand it over to couriers to arrange delivery.

Processing duration

Our intention is to retain your data only as necessary. Thus, we comply with the contract duration and then keep the data as required by current legal obligations.

If the purpose of data collection is not to conclude a sales contract or collaboration, the data will be retained only as long as necessary to fulfill the purpose for which it was collected.

Considering the legislation in force, we inform you that you have the following rights that you can exercise freely:

– Access to the personal data we hold about you;
– Rectification of the personal data you have provided;
– Withdrawal of consent regarding the processing of personal data;
– Objection to the processing of personal data;
– The right to address the National Authority for the Supervision of Personal Data Processing or other competent authorities if necessary.

Regarding our newsletter service, you can unsubscribe at any time using the “Unsubscribe” option.

If you believe that the above information contradicts your preferences or principles, please do not use our website or provide personal data. However, keep in mind that some services, such as sales, require the collection of this data.

If you need more details about how our company processes personal data, please send a request to support@softronic.ro, and we will respond as soon as possible.

We are committed to treating your requests with seriousness.